Covid 19

0800 OPES NZ

In these uncertain times, it’s important to us to keep you informed on how we will ensure we keep our Opes staff and customers protected and prevent the spread of Covid-19. 


Opes Real Estate Entry Application: Click Here


Buying in Level 3: Click Here

Selling in Level 3: Click Here

Buying in Level 2: Click Here

Selling in Level 2: Click Here


Property sanitation is paramount and our team will be completing the following disinfection processes during our:

Private inspections and appraisals. 

  • Private viewings strictly by appointment only and with the consent of the vendor and property occupants
  • Pre-registration of all private viewing attendees including names, addresses and phone numbers, to assist with contact tracing
  • All attendees to be emailed COVID-19 information beforehand, including hygiene expectations
  • Private viewing is ‘contactless’ and surfaces cannot be touched by attendees. The agent will open any doors/ cupboards on behalf of attendees
  • Agent to open internal/external doors as appropriate beforehand to minimise the risk of surface transmission
  • Property owners/occupants to leave premises during viewing, where possible
  • One private viewing at a time. Viewings to be spaced sufficiently apart to allow time for sanitising after each viewing, as required, and to ensure
  • Maximum of two people from the attendee’s ‘bubble’ to attend a private viewing there is no contact between attendees
  • Attendees to wait in their vehicles until agent advises they can enter, to ensure that there is no contact between attendees
  • Keep private viewings very brief, suggested 15 minutes
  • Display COVID-19 information and hygiene notices at property
  • No private viewings at properties where a person living at the property is or has been in the 14 days prior to the viewing, unwell or self-isolating
  • Agent to wear gloves and hand sanitiser to be available for use by all attendees entering and exiting the property
  • Those feeling unwell, have travelled overseas recently, are self-isolating or have been in contact with a confirmed case of COVID-19 may not attend the viewing
  • High-risk people should consider not attending the viewing (e.g. those over 70 or those with other existing medical conditions)
  • Physical distancing of 2m to be maintained at all times
  • Shoes removed prior to entry
  • Afterwards, sanitise or use antibacterial wipes to wipe down areas attendees may have accidentally touched
  • All Exterior and Interior door handles                           
  • All balustrades 
  • Contactless Property Information
  • Contactless Listing and Sale Documents

Pre-settlement inspections and purchaser due diligence:

If a professional (For example, a building inspector, valuer or engineer) is attending the property, they need to:

  1. adhere to physical distancing (2m)
  2. not attend property if occupants have been overseas recently, are self-isolating or have been in contact with a confirmed case of COVID-19 within the last 14
    days, or if they or anyone they have been in contact with have been a confirmed case of COVID-19 within the last 14 days
  3. limit number of persons at the property (e.g. have professionals attend separately)
  4. minimise their time at the property
  5. minimise in-person contact with vendor/s. 
  • REA recommends purchasers should not attend the property with the professional. We recommend they join by phone or videoconference if they wish to
  • REA recommends licensees provide the professional with access to the property, but wait outside or in one room in the house while the professional works
  • Record contact details of any professional visiting the property and the date they attended, to assist with contact tracing
  • Ask the professional to sanitise areas they may have touched – or ask them to wear gloves which can be disposed of immediately after the visit


Covid 19